Delivering Next-Generation Field Intelligence and Vehicle Insights at Global Scale
How can a global automotive services leader unify field data, reduce technician friction, and gain real-time operational insight—without disrupting live operations?
Belron is one of the world’s leading vehicle glass repair, replacement, and recalibration groups, operating across multiple regions with thousands of technicians working both in branch locations and in the field.
As the organisation scaled globally, field and vehicle data became increasingly fragmented. Inspection results, repair information, and operational signals were spread across multiple systems, making it difficult to form a consistent, reliable view of what was happening on the ground.
Technicians often relied on manual or fragmented inputs during day-to-day jobs, introducing friction into workflows and increasing the risk of inconsistency or error. At the same time, limited cross-regional visibility made it harder for operational teams to identify trends, recurring issues, and opportunities for improvement.
Belron needed a solution that could centralise vehicle and field intelligence, improve technician workflows, and provide actionable insights—while integrating seamlessly with existing systems and avoiding disruption to ongoing operations.
VIFI — a mobile-first, cloud-native platform for vehicle intelligence and field insights.
Westpoint designed and delivered VIFI (Vehicle Intelligence & Field Insights) — a unified platform built to support technicians in real working conditions and give operational teams a clear, data-driven view of field activity.
Architecture & platform design
- Mobile-first platform designed for branch and on-the-road usage
- Unified data layer consolidating vehicle and field inspection information
- Cloud-native, scalable backend aligned with enterprise operational needs
- Seamless integration with existing Belron systems
Core features delivered
- Centralised access to vehicle inspection and repair data
- Real-time vehicle-specific insights during active jobs
- Operational dashboards showing usage, trends, and patterns
- Scalable foundation supporting future analytics and automation
Delivery approach
- Close collaboration with Belron stakeholders to map real technician workflows
- Incremental delivery ensuring the platform was usable from day one
- Non-disruptive integration with existing operational systems
- Clear documentation and enablement to support adoption at scale
The result
Improved visibility across field operations
Belron now benefits from a consistent, centralised view of vehicle inspection and repair data across regions, replacing fragmented sources with a single intelligence platform.
Reduced friction for technicians
Technicians can access relevant information quickly and reliably, reducing manual steps and enabling faster, more consistent job execution.
Actionable operational insights
Dashboards and structured data provide visibility into trends, usage, and recurring issues, supporting data-driven decision-making.
Scalable foundation for future growth
VIFI establishes a strong technical base for advanced analytics, quality controls, and ongoing optimisation across Belron’s global operations.
THE CLIENT'S REQUEST
- Centralise vehicle and field inspection data
- Improve visibility into operational trends
- Reduce friction in technician workflows
- Integrate with existing systems
- Support long-term scalability
WHAT WE DID
- Designed and built a mobile-first vehicle intelligence platform
- Consolidated fragmented field data into a single system
- Delivered real-time insights and operational dashboards
- Implemented a scalable cloud architecture ready for expansion
Roberto Buono
Operations & Delivery, Belron
Westpoint quickly understood the realities of our field operations and delivered a platform that genuinely supports how our technicians work day to day. The result is a solution that improves visibility without adding complexity.
